1. Provide order information such as order number to facilitate customer service inquiries.
2. Use the right light: Make sure the photo is taken under good lighting conditions. Avoid strong reflections or shadows, which can cause details to be unclear or blurry.
3. Multiple angles and photos: If possible, provide multiple angle photos of the problem part of the product so that customer service can better understand the problem and the status of the product.
4. Packaging and accessories: If the problem is related to packaging or accessories, please provide the corresponding photos at the same time. For example, damaged packaging or missing accessories may be issues that need to be addressed.
5. Image format and size: Before sending the image, please ensure that the format and size of the image meet the seller's requirements. Some email or online platforms may have restrictions on the format and size of images.
6. Keep a backup of your original photos: It’s a good idea to keep a backup of your original photos before sending them. This way, you can resend or provide the photo in another format if needed.
7. Be clear about warranty requirements: If you provide after-sales pictures for warranty purposes, be sure to clearly state your requirements in the email or application. This will make it easier for sellers to understand and process your request.
For example. Which parts need to be republished or modified? Is it the front seat driver or the rear seat?
Overall, providing high-quality, comprehensive, and accurate after-sales pictures and descriptions is critical for sellers to be able to better inspect and provide service. Following the above suggestions and precautions can help customers standardize the provision of after-sales pictures and improve the effectiveness of after-sales services.